Retail
It is a fact that in the retail sector, modern stores and chains need modern communications solutions – and, that means an effective, reliable and secure Unified Communications-as-a-Service (UCaaS) solution such as Cross Connect. Moreover, Cross Connect represents an ideal platform for delivering full-featured unified communications to the retail sector at a disruptive price.
Traditional, bricks-and-mortar retail has been under increasing threat from online retailers for several years – and despite many chains building out their own online offerings, the overheads associated with running a bricks-and-mortar operation remain. That makes cost a significant factor in the retail sector – and an issue that Cross Connect has been designed to address.
Changing needs in the retail sector
Many of today’s shoppers connect with retailers using numerous different platforms including in-person store visits. To enable data analysis as well as the provision of a great retail experience, their interactions across all channels must be recorded.
ERP and CRM tools are now embedded in most larger retail companies, which means any new communications solution must be easily and cost effectively integrated with this existing technology. This is especially important as AI-driven analytics tools come to the fore, helping retailers make recommendations to their customers and assisting with in-store merchandising strategy.
The ongoing rollout of 5G continues to provide opportunities for retailers to improve the shopper experience, by enabling staff to ‘walk the floor’ and interact directly with customers, yet maintain a connection to staff in the warehouse or back office. Any new unified communications platform must be designed and deployed with these needs in mind.
Keeping costs down in the retail sector
By embracing unified-communications-as-a-service (UCaaS), today’s retailers can deliver an exceptional experience to their customers while keeping costs under control. But in addition to the productivity improvements that can be achieved by adopting cloud technology, there are also some simple things that can be done. That’s why Cross Connect offers free calls to landlines and mobiles (subject to our fair use policy), in combination with low-cost subscription charges. And because there are no long-term contracts, retailers are free to scale up and down as required.
Structured cabling services
TSI has vast experience of installing structured cabling into retail premises to support unified communications. As a business, we have completed projects in approximately 600 stores and warehouses over the past 25 years, including one distribution centre that covered over 70,000 square metres, making it one of the largest network-driven distribution centres in Europe.
Our specialist retail sector engineers are CHAS and SafeContractor certified, so you can rely on their proven expertise. In fact, throughout our decades of experience in the retail sector, we have ensured that every store opens on time.
From new builds and full installations to smaller-scale moves or configuration changes that can make use of our Structured-Cabling-as-a-Service offering, no retail communications project is too large or too small.
An exceptional level of care and support
We built our business on the highest level of customer care and continue to put our partners first to allow them to thrive. Together, our unified communications, connectivity and infrastructure solutions empower Channel Partners to grow sustainable, profitable businesses.
Support Team
Our fully in-house team will support you on the phone and on the ground to help you maximise your service offering and bottom line. We're an extension of your team.
Our knowledgebase
The Cross Connect branded end-user knowledgebase will simplify training and support for your customers. And our Partner knowledgebase provides your internal support team with the ability to train staff, as well as offering guides to support them in configuration and troubleshooting.
Arrange yourfree demoand see the Cross Connect difference
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