Contact Centre Connect
Contact Centre Connect delivers a seamless customer experience via our state-of-the-art, cloud native, secure contact centre.
Driving business value
There are compelling fiscal reasons to integrate your customer’s contact centre with their unified communications platform. Metrigy* found that these businesses:
2x
Double their revenue
57%
Experience 57% improvement in customer experience
37%
See a 37% agent efficiency improvement
High-performance, scalable solutions
Our modern contact centre solutions will help your customers to create an exceptional experience for their customers, boosting their brand, building satisfaction and improving their efficiency. Contact Centre Connect features include:
Outstanding voice/call quality
Industry leading reliability
Simplified communications with a unified interface
Intelligent customisable routing
Automatic call distributer to support Voice SLAs
Flexible deployment options
IVR speech recognition enabled
Self-service to accelerate resolution time
CTI – screen POP with 300+ CRM/business system integrations
Award-winning Partner experience
Arrange your free demo and see the Cross Connect difference
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