Hospitality
In the hospitality sector, good communication is vital to running a successful operation. Yet many hotels still rely on on-site PBX systems for communication between staff and customers.
With a single point of failure and potentially expensive ongoing maintenance and service costs, hardware like this is simply no longer viable for a competitive hospitality business – and with the PSTN switch-off due to take place in 2027, many of these systems will simply stop working when their ISDN lines become obsolete.
Hospitality sector challenges
There are numerous communications requirements that are unique to the hospitality sector. Despite the prevalence nowadays of online booking, many customers and agents will still make bookings over the phone, the details of which must be seamlessly entered into a booking and CRM system. Calls must be recorded and customer comments logged, especially in the case of complaints and dispute resolution – and because complaints can be made during or after a guest’s stay, the same facilities must be made available for incoming calls from outside the organisation, as well as via the internal phone lines guests use to contact reception.
Intra-department communication is also vital, for example enabling staff to contact colleagues at all times. This requires seamless integration with mobile devices, to support staff such as porters, maids and duty managers who will spend the bulk of their working hours away from a desk.
Answering the needs of the hospitality sector
Cross Connect represents the ideal solution for today’s hospitality sector. Not only is it flexible, practical and secure, but it is designed to deliver higher control of the service, lower infrastructure and call costs, and improved communication.
Cross Connect also offers:
Cross Connect Essential
Cross Connect Essential, for delivering multiple extensions at extremely low cost per connection (e.g. hotel rooms).
Efficient call management
Efficient call management with multi-level IVR, call queuing, text-to-speech greetings and comfort messages.
Work anywhere
Freedom for staff to work anywhere, across different locations and devices, from any device with a browser, using WebRTC softphone.
Powerful Console
Powerful Attendant Console included with contact centre subscriptions, allowing easy management of calls for reception areas.
Recording & Storage
Call Recording with long-term storage, call transcription and sentiment analysis.
Flexible and scalable
Flexible and scalable with no long-term contracts, enabling customers in the hospitality sector to scale up and down as required.
Structured-Cabling
The opportunity to make use of TSI’s Structured-Cabling-as-a-Service in place of traditional structured cabling for moves, changes and new installations. This includes installing WiFi systems for handsets to operate over, if Cat6 cabling is not possible (e.g. in larger or older hotels)
Cross Connect Integrator
Cross Connect Integrator, which connects to over 300+ CRM and business system applications. If specific hospitality software does not currently integrate with Cross Connect, please talk to us about building a new connection.
An exceptional level of care and support
We built our business on the highest level of customer care and continue to put our partners first to allow them to thrive. Together, our unified communications, connectivity and infrastructure solutions empower Channel Partners to grow sustainable, profitable businesses.
Support Team
Our fully in-house team will support you on the phone and on the ground to help you maximise your service offering and bottom line. We're an extension of your team.
Our knowledgebase
The Cross Connect branded end-user knowledgebase will simplify training and support for your customers. And our Partner knowledgebase provides your internal support team with the ability to train staff, as well as offering guides to support them in configuration and troubleshooting.
Arrange yourfree demoand see the Cross Connect difference
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