Business
Cross Connect is perfectly suited to customers in every business sector, thanks to its unique combination of security, scalability and flexibility. In an age where remote working has become the norm and the resulting demands on unified communications have only increased, it represents a cost-effective and reliable solution for virtually any customer.
Best of all, Cross Connect is designed for businesses and workplaces of all sizes, from residential customers working from home and SMEs with a handful of users, right up to contact centres and the enterprise.
Unified communications for all businesses
Based on the enterprise grade Cross Connect platform, inclusive of Phone Connect and Contact Centre Connect, allowing users to manage all their customers from a single pane of glass – and to develop bespoke solutions to meet specific client needs.
With Cross Connect Integrator, you can connect the platform to more than 300 different CRM and business application systems, while Teams Connect brings the full power of Cross Connect into Microsoft Teams, with no power shell or direct routing required.
Remote working and flexible working
Research has found that employees who feel engaged and motivated report higher levels of job satisfaction – in fact, a survey undertaken by Leadership IQ found that while only 24% of fully officebound workers claimed to love their jobs, a full 45% of remote workers did. Needless to say, that higher rate of job satisfaction translates directly into greater enthusiasm for work, with the likely results including improved productivity, reduced absenteeism, and increased employee retention. Remote working, in other words, is good for business.
Nevertheless, 100% remote working simply won’t work for many firms. According to the CIPD, it is unlikely that most businesses will give up their physical office premises completely, instead using office space as part of a hybrid model, in which certain staff come in and hot-desk on certain days, for example, or the space is used mainly for face-to-face meetings.
The clear implication is that not only will there be a continued demand in the business world for unified communications on-premise, but there is also now a need for systems that make it easier for employees to work at multiple locations, including both home and the office.
Making it happen with Cross Connect
The transition to this hybrid working world cannot be completed without the right technology – and Cross Connect has been designed to enable this new age of remote working.
Cross Connect delivers true flexibility of communication across all devices, from desktop hardware to mobile devices such as smartphones, tablets and laptops. Calls can be made and received on physical devices, as well as via an iOS/Android mobile phone app, a browser-based WebRTC app, or direct from a CRM system or softphone, by using Cross Connect Integrator. Even browser-based video conferencing can be easily incorporated, using our Video Connect solution.
Business continuity built-in
When it comes to IT services, most companies have a disaster recovery policy in place. This usually entails daily data backups, alongside written procedures for restoring a failed component. Yet voice services are rarely as well protected – even though they can be every bit as valuable to the business. When people can’t answer the phones, business can grind to a halt.
Cross Connect offers built-in peace of mind, by combining fixed and mobile telephony with a fully redundant architecture. It includes active/active SIP trunks and multiple outbound carriers for resiliency, plus the optional Inbound Business Continuity feature. Its next-generation, carrier-grade platform is built on n-Share geo-redundant server architecture, and housed in Tier 3 datacentres to offer a unique combination of resilience, reliability and performance – not to mention 99.95% uptime.
An exceptional level of care and support
We built our business on the highest level of customer care and continue to put our partners first to allow them to thrive. Together, our unified communications, connectivity and infrastructure solutions empower Channel Partners to grow sustainable, profitable businesses.
Support Team
Our fully in-house team will support you on the phone and on the ground to help you maximise your service offering and bottom line. We're an extension of your team.
Our knowledgebase
The Cross Connect branded end-user knowledgebase will simplify training and support for your customers. And our Partner knowledgebase provides your internal support team with the ability to train staff, as well as offering guides to support them in configuration and troubleshooting.
Arrange yourfree demoand see the Cross Connect difference
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