Contact Centre Connect
Contact Centre Connect delivers a seamless customer experience via our state-of-the-art, cloud native, secure contact centre.
Driving business value
There are compelling fiscal reasons to integrate your customer’s contact centre with their unified communications platform. Metrigy* found that these businesses:
2x
Double their revenue
57%
Experience 57% improvement in customer experience
37%
See a 37% agent efficiency improvement
High-performance, scalable solutions
Our modern contact centre solutions will help your customers to create an exceptional experience for their customers, boosting their brand, building satisfaction and improving their efficiency. Contact Centre Connect features include:
Outstanding voice/call quality
Industry leading reliability
Simplified communications with a unified interface
Intelligent customisable routing
Automatic call distributer to support Voice SLAs
Flexible deployment options
IVR speech recognition enabled
Self-service to accelerate resolution time
CTI – screen POP with 300+ CRM/business system integrations
An exceptional level of care and support
We built our business on the highest level of customer care and continue to put our partners first to allow them to thrive. Together, our unified communications, connectivity and infrastructure solutions empower Channel Partners to grow sustainable, profitable businesses.
Support Team
Our fully in-house team will support you on the phone and on the ground to help you maximise your service offering and bottom line. We're an extension of your team.
Our knowledgebase
The Cross Connect branded end-user knowledgebase will simplify training and support for your customers. And our Partner knowledgebase provides your internal support team with the ability to train staff, as well as offering guides to support them in configuration and troubleshooting.
Arrange yourfree demoand see the Cross Connect difference
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.