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Providing ultimate flexibility and sector adaptability, Cross Connect is unlocking business growth for Channel Partners across the UK. As a Channel Partner, your business grows when you deliver the advanced communications your clients need. Cross Connect is the easy-to-use, cloud-based telephone system and Unified Communications service, making great communication accessible to any business.
A revolution in Unified Communications
We created Cross Connect to service any size of business. Whether your customers are looking for a residential PSTN replacement, a feature-rich business phone service or full Contact Centre capabilities with powerful reporting functionality, Cross Connect delivers more.
Onboard and migrate customers efficiently with our powerful APIs. Mix and match subscriptions from multiple verticals and manage efficiently in one platform. Integrate with over 300 CRM and business system applications. And with no long-term contracts, you can scale up and down at will.
New access to specific verticals
Competitive pricing and innovative flexibility mean that Channel Partners are free to target specific vertical markets that would previously have found UCaaS solutions cost prohibitive. Cross Connect Essential replaces traditional pricing models with a very low-cost option – ideal for education, hospitality and more.
For example, Schools require UCaaS features for selected users and for their Reception functions. They also need handsets in classrooms (for internal or emergency calls). Previously, a UCaaS subscription would have been prohibitively expensive for a school but with Cross Connect, this is no longer the case.
Radically flexible, completely scalable and utterly customisable
TSI’s unified communications, connectivity and infrastructure solutions empower Channel Partners to grow their business. Our battled-tested, supported solutions are powered by multi-award winning technology from Netsapiens – already enjoyed by over 3 million users.
1 Platform | 4 Solutions
Cross Connect
Our flagship unified communications product, Cross Connect is designed to add value in businesses of all kinds. It also serves as the underlying platform for Contact Centre Connect and Phone Connect.
Cross Connect Essentials
Pared back, low-cost version on the same platform that solves the problem of traditional hosted UC not being a cost-effective replacement for onsite PBX’s where multiple, low use extensions are required. Perfect for Hotel rooms or School classrooms, with full Cross Connect or Contact Centre Connect deployed at Reception and for key staff.
Contact Centre Connect
Based on our extensive experience of working with both new and established contact centres, Contact Centre Connect is created to answer their specific needs.
Phone Connect
As home and hybrid working models become the norm, connectivity solutions must adapt to deliver the same security, reliability and flexibility as on-site platforms. That’s why we created Phone Connect, a low-cost replacement for analogue lines with the same enterprise-grade reliability of Cross Connect, a perfect solution for the 2027 PSTN switch-off.
Cross Connect creates opportunities and value
- Enterprise-grade cloud PBX telephone system with features previously inaccessible for many sectors.
- Flexible subscription model allowing deployment in verticals that traditional UCaaS cannot service.
- Channel Partners can select Cross Connect, Contact Centre, Essential and residential subscriptions under one umbrella platform.
- Seamless unified experience across desktop, tablet and mobile.
- Collaborate from anywhere on any device, syncing status and presence across devices.
- Geo-redundant resiliency.
- Bureau billing from TSI (if required).
- Flexible contracts with no long term ties or price hikes for rolling contracts so Channel Partners can scale up/down as appropriate.
- Integrated diagnostics and troubleshooting.
- Powerful API’s including enabling rapid, efficient customer onboarding and migration from competitor platforms.
- Integration with 300+ CRM and Business system applications.
- Customisable configurations to suit customer needs.
- Flexible costs and clarity of pricing.
- Improved customer ROI.
- Optimal customer experience and responsive, consistent communication.
- One number across all devices (desk phone, Web RTC Softphone and iOS/Android apps).
- Multi-site redundancy across diverse Geo-locations.
- Powerful HD video conferencing and messaging.
- Integration with Microsoft Teams, 300+ CRM and Business System applications.
- An intuitive app and portal with a comprehensive knowledgebase for end users.
- UK team can offer high-touch support.
Next Generation Software
Harnessing the very latest cloud technology, Cross Connect is the next generation of Unified Communications and collaboration software. Appropriate for a wide range of organisations, regardless of their size and location, this transformative platform boasts rapid installation, scalable deployment and minimal expenditure.
Resilience without impediment
Your clients will enjoy the optimal user experience with resilience, reliability and 99.95% uptime, with:
- Next generation carrier grade platform
- Active/Active, n-Share architecture
- Geo-redundancy in OCI’s next-generation cloud infrastructure
Redundancy built-in
At TSI, we understand that maximising uptime while minimising risk is a priority – Cross Connect has been designed with this in mind:
Multiple OCI datacentres based in the UK.
- Datacentres are strategically located to deliver low latency and high availability.
- Multiple minimum 10Gb resilient interconnects.
No downtime
TSI’s’ n-Share technology delivers a framework for service continuity, system expandability, and easy maintenance.
- Cross Connect runs on separate nodes created and managed specifically for the underlying n-Share application,
- Deployed in an Active/Active configuration, Cross Connect enjoys simultaneous transmission of call information when all nodes are online and operating normally.
Advanced troubleshooting
- Advanced switch logic and VoIPmonitor allows TSI to instantly interrogate and resolve any customer issues.
- Cross Connect’s Call History displays the MOS score so you can instantly identify jitter and packet loss.
- Cradle-to-Grave visual call-flow and customer journey interface that shows every single call event.
Cross Connect features
iOS and Android mobile apps plus Web-RTC progressive desktop web app.
No software installation is required
Available on Windows and Mac
Caller ID, blocking and DND.
Call forwarding and transfer, call waiting and parking
Conferencing.
Answering rules including time-of-day.
Call monitoring.
Call queues and routing.
Music-on-hold including comfort messages.
Ring groups.
90-days included as standard
Call Transcription, Sentiment Analysis and low-cost long-term secure storage.
Compliant call recording including PCI DSS
Secure face-to-face meetings from anywhere.
Share your screen, share just an app or share files.
Join or schedule video conference with calendar integrations.
Replay or download online meetings for on-demand viewing.
Chat in public or private channels.
Customise channels by co-workers, departments etc.
Automatic sync between devices.
User-friendly portal.
Single sign-on.
Multi-site support.
Powerful analytics.
Secure portal.
Transport layer security.
SRTP audio encryption.
Customisable agent statuses
Powerful real-time and historical reporting
Dashboards for monitoring and alerts
Customisable browser-based Wall Boards
User-friendly Attendant Console
Quality Assurance and monitoring
Integration with over 300 CRM and Business System Applications
Seamlessly integrate MS Teams
Outlook/Google Contact integration
Click-to-Dial
plus many more
A single, simple interface
Cross Connect provides access to a single top-down portal for resellers, customer administrators and users.
Resellers
- Our Reseller Portal features a single pain of glass view for Channel Partners.
- The portal provides access to customer domain creation, management, features and end users.
- Caller usage data, user numbers, devices and applications can be viewed from within the homepage.
End users
- End users can access a self-serve portal, enabling them to manage their own day-to-day processes.
- Operations like individual functions/features/settings etc can be managed without contacting the support team or raising a ticket.
- Received messages, call history, answering rules and connected devices can all be viewed from the end user portal.
Devices/endpoints
- Cross Connect supports a wide variety of devices/endpoints including SIP handsets, ATAs (Analog Telephone Adapters) and Soft Phones (desktop or mobile applications) which use standard UDP, TCP, and TLS signalling and RTP (Real-Time Transport Protocol).
- Auto-provisioning ensures quick and easy deployment of devices.
- Phone Builder (available in the Cross Connect portal) allows administrators/end users to quickly and easily configure their BLF fields.
- Channel Partners are able to add device overrides.
- Devices can be purchased from TSI or BYOD.
Maximise effectiveness with the right handsets
TSI can help you identify and supply the right handsets to suit your customers’ specific needs.
Poly Edge E500 Series
The Poly Edge E500 Series offers industry-leading Poly audio and a host of advanced features. Built for hot-desking or home offices, these phones pair famous noise reduction technology with cutting-edge design that brings style to any desktop.
Yealink T58
A simple-to-use smart media phone that provides an enriched HD audio and video calling experience for business professionals.
Yealink T54
Especially designed for high-end office users, the Yealink SIP-T54 is an ease-of-use IP Phone with a distinctive appearance and structure, and built in WiFi and Bluetooth.
Yealink T46
Executives and busy professionals will love this revolutionary IP phone. The high-resolution TFT colour display delivers a rich visual experience. Users can also experience rich, clear, life-like voice communications.
Yealink T30
Equipped with a powerful chip, the T3 series owns a stronger computing ability and more upgraded functions, which ensures higher productivity and smoother office experiences. Due to it’s great performance, the T3 series is capable to extend to more services for different business demands.
Fanvil H2U
Tiny and stylish, the Fanvil H2U compact IP phone possesses features including 2 SIP lines, 10 speed dial keys, 1 programmable DSS key and a HD speaker on the handset. Supporting desktop and wall-mounted mode, PoE and power supply charging mode, the Fanvil H2U is more than a hotel phone and can also be applied in multiple scenarios, such as schools, hospitals, supermarkets and residences.
A full range of devices is available on request
An exceptional level of care and support
We built our business on the highest level of customer care and continue to put our partners first to allow them to thrive. Together, our unified communications, connectivity and infrastructure solutions empower Channel Partners to grow sustainable, profitable businesses.
Support Team
Our fully in-house team will support you on the phone and on the ground to help you maximise your service offering and bottom line. We're an extension of your team.
Our knowledgebase
The Cross Connect branded end-user knowledgebase will simplify training and support for your customers. And our Partner knowledgebase provides your internal support team with the ability to train staff, as well as offering guides to support them in configuration and troubleshooting.
Arrange yourfree demoand see the Cross Connect difference
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