At TSI, we believe technology should make life easier, not more complicated. That belief sits at the heart of our newly launched Partner Portal – a platform created with one clear ambition: to deliver a genuinely simple, seamless experience for our partners.
The TSI Partner Portal brings everything together in one place. With an intuitive interface, partners gain complete visibility across sales, support, billing, porting, and the ordering of services.
One Portal. Total Visibility.
From day one, the focus has been on removing friction. Through the portal, partners can:
- Generate Co-Branded collateral and access marketing support
- Raise and view new and historic support tickets
- Access the Cross Connect Partner Knowledge Base
- View and download invoices and CDR’s
- Access TSI’s training Academy
- Order and port numbers
- Place broadband orders and instantly check service availability by site
- Order hardware with full visibility of live pricing and stock levelsReceive fully pre-configured equipment delivered the next working day
- And more
Hardware and connectivity ordering has been streamlined end-to-end, allowing partners to move faster and serve customers more efficiently.
Powered by AI, Built for Partners
One of the standout features of the portal is the AI-powered in-portal assistant. Designed to provide fast, accurate answers and guidance, it helps partners find resources, troubleshoot queries, and get the information they need without delay.
Commenting on the launch, Jack Michalski, Director of Channel Partnerships at TSI, said:
“The portal’s intuitive, user-friendly design allows partners to get started immediately, with no training required.”
More Than a Portal – A Partner Enablement Platform
The Partner Portal has been built to actively enable partner growth. A powerful collateral library gives users instant access to battlecards, price books, and instructional guides, while also allowing partners to co-brand suggested marketing content with their own logo and contact details.
The platform is also linked directly to billing systems, giving partners access to invoices and detailed CDRs (call data records), alongside a dedicated news section. Direct links to the new TSI Academy provide easy access to Cross Connect and UCaaS training resources, ensuring partners have the knowledge they need to succeed.
Martin Coleman, Operations Director at TSI, added:
“We wanted to break the mould, set a new benchmark for partner experience, and lead the industry forward. And that’s exactly what we are proud to have done.”
Trusted by Partners
Early feedback from partners has been overwhelmingly positive. Paul Nash from Cinch Telecoms, one of TSI’s partners, commented:
“As a reseller of Cross Connect we have already been impressed with the disruptive nature of the product. The addition of support desk, number management, and a co-branded collateral suite into this environment makes TSI a great choice for any reseller or MSP.”
Built for Today. Designed for Tomorrow.
With over 30 years of experience in the telecommunications industry, TSI entered the UCaaS market in 2023 with the launch of Cross Connect, quickly earning a reputation for disruptive technology and partner-first thinking.
The Partner Portal reflects that same mindset. It is not a finished product, but a platform that will continue to evolve. We will continuously develop and introduce new tools to deliver even greater value to our partners.
Because at TSI, simplicity isn’t just a feature – it’s a promise.