Education

Across the education sector, from Early Years and Primary Schools to Secondary, Further and Higher Education, institutions of all kinds must provide outstanding care and tuition within tight cost constraints – and in today’s digital-first educational world, providers need to be more agile than ever before.

A telephone system is an essential element in the day-to-day running of any educational institution. But with a full-featured, cloud-based unified communications solution like Cross Connect, education customers can benefit from features and functionality that will enhance teacher and student safety, allow more efficient communication both parents and students (both inbound and outbound), and facilitate seamless collaboration between teaching staff.

Challenges facing the education sector

When evaluating technology investments, schools and other educational institutions face a unique combination of challenges, shown below. Moreover, most teaching jobs are not confined to normal hours, so the ability to communicate regardless of location or in the event of a business continuity situation is of paramount importance to educational establishments.

  • Increased budgetary pressure, but an expectation to continue investing in ongoing digital transformation.
  • Demand for staff and department collaboration and for teachers to be able to ‘work from anywhere’.
  • Carrying out parents’ evening meetings online.
  • Parents and students expecting flexibility and instant communication from teaching staff.
  • Seasonal fluctuations in communications traffic, across term-time, holidays and clearing.
  • The ability to communicate major events such as impromptu school closures and allow parents to easily report student non-attendance (e.g. sickness).
  • Increased scrutiny on safeguarding for both students and teachers.

Addressing education sector needs with Cross Connect

The flexibility of the Cross Connect product, in combination with the education sector experience of the TSI team, mean that we can help channel partners answer any school’s communication needs.

Key staff can take advantage of Cross Connect features that include:

  • Built-in video conferencing with calendar scheduling for Parents Evening meetings.
  • The facility to record conversations with parents – useful in the case of dispute resolution.
  • Sensitive conversations from wellbeing officers can be recorded for documentation with Call Transcription, with low-cost long-term call recording storage for the duration of the child’s time at the setting.

School receptionists can take advantage of Contact Centre Connect benefits including:

  • Multi-level IVR to route calls efficiently, as well as time frames for handling calls in holiday periods.
  • The ability to handle regular queries such as term timetables with text-to-speech messages.
  • Voicemail with speech-to text for recording child absence.
  • Call queues to cope with high call volumes, with comfort messages to advise the caller of the wait or provide key information using text-to-speech.
  • Attendant Console, a software solution built into Cross Connect that provides enhanced control for many call management features, including answering, transferring and parking incoming calls.
  • Detailed call answering reports.
  • Live wallboards showing essential real-time metrics.

Handsets for classrooms and corridors

Education establishments of all kinds need a low-cost way to deploy handsets in both classrooms and corridors, ensuring staff can communicate with support staff, wherever they are. Cross Connect Essential is a subscription service that is perfectly suited for handsets located in classrooms or corridors, offering:

  • An extremely low cost per extension
  • The ability to limit handset use to internal and emergency calls only, reducing risk of abuse.

With no long-term contracts, Cross Connect Essential makes it easy to scale up during the busy term time period and during clearing.

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Structured cabling services

The team at TSI has extensive experience of installing structured cabling, as well as managing moves and changes for schools and colleges. By deploying TSI’s Structured-Cabling-as-a-Service, channel partners can take advantage of a DBS-checked engineering team that is familiar with the restrictions of working within an education setting during term time.

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An exceptional level of care and support

We built our business on the highest level of customer care and continue to put our partners first to allow them to thrive. Together, our unified communications, connectivity and infrastructure solutions empower Channel Partners to grow sustainable, profitable businesses.

Support Team

Our fully in-house team will support you on the phone and on the ground to help you maximise your service offering and bottom line. We're an extension of your team.

Our knowledgebase

The Cross Connect branded end-user knowledgebase will simplify training and support for your customers. And our Partner knowledgebase provides your internal support team with the ability to train staff, as well as offering guides to support them in configuration and troubleshooting.

Arrange your free demo and see the Cross Connect difference

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