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How to maximise ROI on your business communications spend

In the 1940s the first computer for business was built – called the Electronic Numerical Integrator And Computer (ENIAC). By the 1970s email was invented, and the 1980s gave us “brick-like” mobile phones.

Now, businesses have access to web portals, office phones, smart phones and hand-held mobile devices – all of which can be powered by cloud services.

And, it’s something more businesses are taking advantage of. As last year, cloud infrastructure spending reached £26.4 billion, and it’s growing at a rate of 15.5% annually (Broadsoft, 2017).

Streamlining your business communications

When integrated via the cloud, modern business communication systems should offer your business significant benefits, including:

  • Connectivity - Your employees can integrate their devices, via the cloud, to allow for seamless communication and increased connectivity to colleagues and customers. 
  • Mobility - Enhanced support for flexible and mobile working whilst reducing downtime and inconsistent processes due to travel or remote environments.
  • Advanced UC features - HD video conferencing, instant messaging, one number and integration of popular apps allow for powerful and efficient collaboration.
  • Value for money - OpEx payment structure, free business minutes, calls placed over the internet and only paying for each licence you require.

To leverage benefits, such as the above, many UK businesses are migrating their communications from traditional PBX systems to the cloud - specifically Unified Communication (UC) solutions.

But what’s the difference between Cloud UC and the traditional alternatives?

 TSI Unified Communication

 

Cloud vs. on-premise solutions

The main difference between cloud systems and on-premise solutions is how they are deployed.

Cloud-based software is hosted on the vendor's servers and accessed through a web browser, whereas on-site solutions are installed locally, on a company's own computers and servers.

Cloud UC solutions are also typically considered an operating expenditure (OpEx) - an additional overhead cost the organisation will continue to pay; whereas on-premise systems are generally considered a capital expenditure (CapEx) - requiring one large investment up front. Further, UC solutions allow for complete scalability through faster on-boarding and you only pay for licences you need.

Cloud UC solutions also use intuitive interfaces for users to manage their communication preferences, across their various devices. Traditional systems are typically more clunky and frustrating to manage. 

Let's break this down further...


Cloud communications

Cloud systems sit on a multi-tenant cloud infrastructure, which allows users to access information anywhere, at anytime. The set-up and implementation times of cloud services can typically be completed over a short time, causing minimum disruption to your business operations.

In addition, the on-going maintenance of the technology, and software updates, are all managed offsite by your vendor – giving you and your employees one less thing to worry about. And, data security issues are in the hands of the vendor, who will have strict policies in place. A good UC supplier will also be able to offer proactive monitoring to help rectify problems instantly to minimise any downtime and lost hours of work.

For example, at TSI our Anywhere solution uses BroadSoft software. It has Transport Layer Security (TLS), the Advanced Encryption Standard (AES) and X.509 certificates to secure the communications channels. And, it’s compliant with standard ISO27001 for information security management, and TL9000 and ISO9001 for quality management. 

The pricing of cloud services are an Operating Expenditure (OpEx), paid for under a monthly subscription basis depending on the number of users and available features by licence type. Adding users is simple and can be managed in-house allowing the solution to grow as you do.

Discover Anywhere, our leading cloud UC solution...

On-premises communications

On-premise solutions are installed at a company locally, on a new, dedicated server. Businesses that choose this option are responsible for the on-going management of the systems, and the data security – which can put pressures on internal teams. Likewise, monitoring and reacting to outages can be harder due to the variations in technology that might exist between different locations.

Some on-premise solutions require a one-time perpetual licence, although they usually have zero licences. They can also have annual per-user licenses, especially if they include unified communications features.

Overall, on-site systems have higher CapEx costs putting strain on your budgets and initial outlay.

 

Anywhere - business changing Cloud UC solution

Anywhere - our leading cloud UC solution - is suitable for businesses of all sizes and sectors and we tailor it based on our clients precise needs.

Talk your options over today, or explore having a free demo of Anywhere, by calling us on 0808 178 9595

Call us on 0808 178 9595

You can also email us on hello@tsicomms.co.uk, and a member of our expert team will be on hand to guide you further. You can also read our free online guide below to learn how to get the most from your business communication solution.

TSI Unified Communication

Try giving yourself one reason why you shouldn't adopt business-changing Cloud UC technology today?



Topics: Blog

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