Cloud PBX

 

At its core, Anywhere is a cloud telephone system to powered by CallSwitch that provides all the services you need to operate day to day:

  • Auto-Attendants
  • Hunt Groups
  • Call Queues
  • Voicemail
  • Receptionist features
  • Call Recording
  • Mobile app and Softphone with One Number
  • CRM integration
  • Business Continuity as standard

... and many other features delivered from the CallSwitch platform.

You also get predictable OPEX costs and scalable licence capabilities that allow your phone system to grow with your business.

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 One Number

 

With one-number capabilities, your calls can follow you anywhere, from your desk phone to mobile phone, laptop, tablet or even your home landline.  With simple to use apps for your different devices you are in control of when and where you can be contacted.

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 HD Voice and Video

 

Enjoy the clarity of brilliant HD voice and video. You have the same superior quality, whether you are connecting one-on-one, or with a large group.

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Conferencing

Set up unlimited private virtual conference room with external dial ins

 

 

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Call Queues & Call Groups

 

Never lose a customer when you have them on hold with powerful Call Queues, including announcements and comfort messages.

Call Groups directs calls super effectively so you never miss a call

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Call Recording

 

Record and archive all inbound or outbound calls.  Easy to use Admin settings allow the option of users to stop and start call recording. 

If further Call Recording features are required, then TSI can supply Atmos Cloud Call Recording.

Atmos is designed to make PCI compliance easy, protecting sensitive personal and financial details spoken over the call. PCI redactions are essential to staying legally compliant, and Atmos can trigger accurate redactions 3 ways:

  • Trigger redaction automatically using our AI
  • Trigger redaction manually via phone agent
  • Trigger redaction with an API call
  • All calls are securely encrypted and stored redundantly on the Cloud
  • Compliance share feature allows sharing of call recordings via time-limited link to encrypted Cloud-stored audio

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CRM Integration

 

Our platform integrates seamlessly with a host of CRM platforms out of the box providing screen popping of the chosen CRM platform and integrates it with certain desktop features such as desktop contacts searching. We integrate with:

  • SalesForce
  • Bullhorn
  • Zoho CRM
  • Zendesk
  • MS Dynamics

Please contact TSI to discuss integration with other CRM's

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Auto Attendant

 

Handle calls professionally and efficiently with x8 Auto-Attendants

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