Businesses are increasingly operating 24 by 7, through global supply chains with more remote, geographically-dispersed and virtual teams, which must be technologically enabled to ensure high levels of productivity can be retained.

Businesses are increasingly recognising the benefit of adopting Unified Communications strategies which are of particular advantage in these kinds of working environments. It is an enabler, allowing employees to increase productivity through effective communication and advanced collaboration. They integrate real-time communication services including instant messaging, voice and video conferencing and presence information with non-real-time communications such as email and voicemail in a seamless, easy-to-use interface.

As businesses increasingly support a virtual and dispersed workplace, their communications infrastructures must evolve to be cost-effective for small sites while scaling quickly and easily during periods of rapid growth or cuts. They must support new users on a uniform set of features, deliver a common dial or access plan for a consistent customer interface, and be easily extended to external partners, customers, and suppliers as needed.

For end users, Unified Communications changes the way people work; it brings new technology and a new mentality, providing the ability to truly change the culture and working practices of a business.

At TSI we’ve found that Unified Communications brings a number of key business benefits and changes to ways of working that are driving both increased productivity within businesses and improved flexibility.

Mobile Working
We have entered a new phase of hyperconnectivity: The Anywhere Office. This trend is fuelled by the growth in use and ownership of smartphones, laptops, tablets, the rapid increase in capacity of mobile technology and a growing prevalence of Wi-Fi hotspots at home, at work and in public places. This will only improve as 4G becomes ubiquitous and 5G networks start to be deployed.

Numerous surveys have found that workers would choose flexible working over a pay rise. A recent study involving 8,000 global employees and employers conducted by Vodafone found that three-quarters of companies worldwide have already adopted flexible working policies and 61% of them believe that it had increased their company’s profits. Even more convincingly, 83% reported that productivity was boosted by flexible hours rather than reduced by them.

By integrating mobile capabilities with traditional telephony, messaging, voice, presence, and other business applications, Unified Communication provides end users with the same integrated communications capabilities anywhere, anytime, on smartphones and other mobile devices that are fully integrated with the organisation’s communications and collaboration platform. Whether they are in the office, with a client, at home, or on the road, Unified Communications keeps them connected and driving business.


Collaboration is more important than ever before, and the demand for collaboration platforms has given rise to an infrastructure to support teamwork, even in business ecosystems where there is no official office space where colleagues gather to work together.

The typical enterprise work environment requires real-time collaboration between co-workers, business partners and clients using advanced data sharing and communications devices and services. Real-time collaboration facilitates the live development and sharing of ideas and documents among multiple parties in various locations; Unified Communication can greatly reduce the costs and time spent on travel.

Presence allows individuals to view the real-time status of colleague’s availability, increasing the ability to choose the most efficient form of communication for current tasks and reducing wasted time scheduling. Presence information is displayed consistently across various applications, providing an up to date status view of colleagues’ availability.

Remote Working
Employees are increasingly working from locations that are different from those of their managers, colleagues, partners, and customers. To stay as productive as possible, they need access to advanced communications and collaboration applications. Meanwhile, businesses are facing a host of new challenges, including the need to stay flexible and accelerate decision making, often across geographic boundaries. Businesses must also focus on core competencies and strategic initiatives while mitigating risk and taking advantage of new opportunities to stay competitive in a constantly changing global marketplace.

Remote working has had a significant impact on the IT and telephony industry. As remote working continues to evolve, it is important to understand these changes to the employment landscape are not just about technology. Ensuring that your teams remain engaged and continue to collaborate when away from the office should also be a primary focus of any remote working strategy.

We believe that Unified Communications has finally come of age, now that business are recognising the huge benefits it can offer to both their employees and their bottom line.

TSI will work with you and tailor services to your specific challenges and goals. You can adopt the precise capabilities your business needs, whether it’s a simple but powerful cloud-based phone system or the advanced unified communications and collaboration software. TSI can also tailor service licenses to what devices your business has. This gives businesses the flexibility to mix and match without paying for licenses that are not relevant to your business.

If you would like to talk with an Account Manager to see how TSI and Anywhere can help your organisation, we’d love to hear from you – Call 0808 178 9595 or click here

Download our Anywhere brochure for more information

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